Alex Gustafson Neat Guitars
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Humidi-pack Explosion
I have a customer who had a himidipack “fall out” of it’s holder and sat inside the guitar in his basement. When he pulled it…
Les Brooks and Ian Davlin The Looth Group3 Comments-
I saw something similar at my shop like 6-7 years back, and I believe they told us they "reformulated" sometime in the last few years. Anyone know if that's true? Was this an old pack?
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We tied everything under the sun to fix those at Taylor, and yes, we tried on multiple occasions. Strip, refinish, sunburst, etc. It might look "better" at first, but the guitars always came back within a year… Read more
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How to break bad news to customer? '73 Les Paul Custom
Customer shipped ’73 or ’74 LP Custom to me and the headstock broke in transit. He claims there was no break prior to the shipping,…
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It sucks, but even if its the second call back to a customer, I try to always provide them with the most accurate info as I possibly can. You send them the photos and you just inform them so if they… Read more
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